Wholesale Account Specialist

Are you passionate about delivering exceptional customer service and leading a team to success? At Morrisons, we’re all about listening hard and responding quickly to make a real difference for our customers – and our franchise partners are no exception. We’re looking for a Wholesale Account Specialist to take charge of our brand new help desk, ensuring we deliver outstanding support for our wholesale partners and their customers.

What You’ll Do

As the Wholesale Account Specialist, you’ll lead and develop a small team of Account Advisors, ensuring they’re attentive to customers and handling queries across phone, chat, and email with care and efficiency. You’ll also:

• Take ownership of escalated issues and turn them into coaching opportunities

• Support your team day-to-day by answering queries, resolving complaints, and ensuring excellent service across all contact channels

• Plan team deployment, manage exceptions, and use insights from data to continuously improve processes and customer experiences

• Be a driving force for positive change, simplifying processes, improving technology, and making things quicker and easier for our wholesale customers

This role is at the heart of supporting our wholesale customers, helping them run their businesses with confidence and driving loyalty to Morrisons. You’ll lead by example, putting customers first every time, and working collaboratively to build trust and deliver results.

We’re after someone with a customer-first mindset who’s ready to roll up their sleeves and make a difference. Here’s what you’ll bring:

• Customer Service Expertise: A real passion for helping customers, with strong listening and problem-solving skills

• Leadership Experience: A proven track record in coaching, motivating, and developing teams to achieve their best

• Wholesale Knowledge: An understanding of retailer customers and the challenges they face

• Data-Driven Approach: Experience using insights to improve processes and deliver better outcomes

• Great Communication: Strong written and verbal skills, with the ability to manage stressful conversations calmly and effectively

Ideally, you’ll also have experience with call centre technologies (like Amazon Connect) and a good understanding of Morrisons’ wholesale systems and processes.

Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…

Some of the benefits you can expect as follows;