Wholesale Account Specialist

The Wholesale Account Specialist will make a significant contribution to our Wholesale division. You’ll lead multiple existing customer accounts whilst implementing and executing a commercial development plan. In this role you are expected to deliver sales, volume, profit and margin targets through joint business planning and growing new and existing accounts.

This role is a mix of working from our fantastic head office in Bradford and out in the field at our stores. Some of your responsibilities will include:

• Grow existing and new customer accounts, ensure profitable and provide outstanding customer service

• Challenge Trading, Manufacturing, Supply and Logistics to develop new initiatives to increase sales and drive penetration

• Work with Logistics to ensure a smooth delivery and collection process

• Build and maintain cross functional relationships 

• Review end of day KPI’s

• Investigate and process claims

• Develop and improve processes to increase efficiency

• Maximise commercial performance

We’ve built an incredibly diverse business, and we’re working hard to make sure we truly represent the communities we serve. One of the best things about working with so many different people is having the opportunity to listen, learn and connect with lots of different views, perspectives and beliefs. For this role, we’re looking for someone who has:

• Strong interpersonal and relationship building skills

• Customer Account management

• Good track record of delivering business change and process improvement

• Experience of working in a fast paced environment with lots of change

• Ability to build strong internal and external relationships at all levels with the ability to influence

• Commercial and financial understanding for costing of goods and services

• Proven track records of working cross functionally

• Proven track record of consistent delivery against set KPIs (sales, margin, and profit)

• Ability to use market data and turn it into commercial opportunities

• Customer focus and ability to have difficult conversations

• Strong analytical and numerical skills

• Excellent organisational skills

• Positive attitude with a passion for outstanding customer service

• Ability to define and implement change

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…

Some of the benefits you can expect as follows;

• 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family member

• Annual bonus scheme

• Generous holiday entitlement

• Company pension contributions

• Private healthcare

• Perks with over 850 retailers

• Free parking onsite