Technology Delivery Manager - Marketing / Loyalty

We’ve got an exciting opportunity for a Delivery Manager to join our Technology Marketing team, working alongside business teams to prioritise and deliver improvements to our More loyalty scheme with the aim of increasing engagement with our customers, making the scheme easier to use and helping drive our key measures to improve business performance. 

You will take a lead in improving these solutions for our customers by taking ownership throughout the technology delivery cycle from initiation through design, build and implementation. 

Responsibilities 

• The delivery of technology improvements across our loyalty systems and proposition across both existing and new channels. 

• Working closely with business teams to understand improvements priority and then converting that into outcomes by leading the delivery teams through all phases of our delivery lifecycle from initial proposals and work estimation through to delivering the business outcomes & value. 

• Management of a 3rd party delivery team, owning capacity planning and prioritisation of resources while governing the adherence to our delivery process

• Building and maintaining strong relationships with business teams, senior stakeholders and suppliers

• Ensuring delivery of high quality solutions into service with a key focus on ensuring stability

You'll ideally have the following skills and experience: 

• Previous experience working in a Technology Delivery Manager (or similar) role with demonstrable experience of delivering solutions end to end, preferably with a Marketing or Retail background. 

• Proven ability to influence cross-functional teams.

• You’ll need to be an independent worker that can proactively manage your own time and focus in a complex organisation

• Excellent interpersonal, communication and stakeholder management skills

• Ability to demonstrate strong project management skills including excellent planning and control, with ability to effectively manage risk and issue through the delivery lifecycle

• Previous experience working and managing 3rd party resources, including offshore roles

• The ability to work well under pressure, multitask and maintain keen attention to detail.

• A natural tendency to be positive, creative and collaborative.

• Experience working with tools such as Jira and Confluence

• While not necessary, qualifications such as Prince 2, APm etc would be advantageous

Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…

Some of the benefits you can expect as follows;

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