Online Administrator

We’re looking for an Online Administrator to join us at Hilmore House in Bradford on a full time permanent basis. This role will support the Online team to ensure our customers are at the heart of everything we do and look after all of the order planning for online operations!

• Dealing with queries from stakeholders internally and externally from our home delivery stores and service providers in a proactive and timely manner.

• Provide clear and consistent service throughout our online team and home delivery functions in our stores.

• Work with and coach various stakeholders to improve the quality of information being shared and transferred  

• Work to resolve customer queries and requests with a right first time approach.

• Embrace a strong customer service culture ensuring accurate and complete data with a desire to simplify and speed up.

• Taking responsibility for building positive working relationships with all business stakeholders

• Play an active role in building an environment where best practice is shared and controls are adhered to

• Provide first line problem solving and resolution for our home delivery teams

• Building and implementing planning processes to pick and deliver online orders

• Provide general administration support 

Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…

Some of the benefits you can expect as follows;