Loyalty Specialist, Delivery

The Loyalty Specialist, Delivery, your purpose is to deliver the projects on the Loyalty strategic roadmap in order to improve the Loyalty Customer and Colleague Experience. 

In this role, you will manage a number of projects across the loyalty team aligned with the business’ priorities. In doing so, you will improve Customer and Colleague NPS and reduce complaints. 

This position follows a hybrid model with a 4.5 day working week*.

Our teams work from our vibrant head office in Bradford for three days and remotely for a day and a half, Monday to Friday.

Hilmore House, our head office, offers convenient amenities, including a subsidised on-site restaurant, coffee shop, convenience and sample store, a prayer room, free parking, and frequent company wide events and promotions.

Applicants should live within a reasonable commuting distance of our office. 

Some of your responsibilities will include:

• Manage project or workstream RAG status

• Support with updates and messages through agreed governance meetings i.e. programme leadership, project steering groups and other divisional governance sessions

• Improve the Loyalty Customer Journey and Experience

• Work in collaboration with teams to ensure activities and the projects and delivered with the expected output for our customers

• Deliver improvements to the More Card scheme for customers across the 3 key loyalty areas:

  • Ease of Use of the scheme

  • Generosity

  • Emotion / surprise and delight

• Create a more rewarding Customer Loyalty proposition which in turn drives sales

• Work to improve the efficiency with which Loyalty and Targeted Marketing campaigns are delivered for customers, including automating existing manual processes

• Prioritise projects effectively based on their individual cost / benefit business case

• Work within project budgets

We’ve built an incredibly diverse business, and we’re working hard to make sure we truly represent the communities we serve. One of the best things about working with so many different people is having the opportunity to listen, learn and connect with lots of different views, perspectives and beliefs. For this role, we’re looking for someone who has:

• Loyalty experience desirable

• Experience in a project delivery role, particularly managing multiple projects at the same time

• Experience working with Digital and Technology teams

• Strong understanding of grocery shoppers, needs and behaviours

• Understanding of retail loyalty market and impact on customers

• Effective influencing skills

• Strong communication skills 

• Ability to manage work load amongst competing priorities

• Excellent attention to detail

Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…

Some of the benefits you can expect as follows;