Technology Specialist - Service Delivery Wholesale

About The Role

At Morrisons we are continually driving transformational change in our business through the innovative use of technology. In this role, you'll be responsible for providing specialist analytical, technical and operational expertise to the Technology wholesale team. Managing relationships with areas across the business and with a number of our suppliers, you'll provide technical SME support and Service Management of Applications, including products and services across our wholesale technology landscape, as well as through our wholesale technology partners.

Responsibilities:

• Stakeholder management and communication 

• Ability to oversee service delivery processes 

• Prior experience in customer service role 

• Customer -centric mindset 

• Working with technical and business teams to identify and resolve the root cause of service performance failures

• Responsible for protecting service through change control and governance 

• Aiding a smooth transition of of project changes into live service 

• Highlighting and managing risks that could undermine the the delivery of exceptional service for business customers and adherence to agreed SLAs

• Strong presentation, persuasion and negotiation skills

• Relationship Management

• Conflict Management

• Excellent communication skills

• ITILv3/ v4 or Agile Service Delivery certification desired

• Strong skills in influencing and coaching others

Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…

Some of the benefits you can expect as follows;