Cafe Trading Manager, Operations

The Cafe Trading Manager, Operations will lead a high-performing food service operations team accountable to creating and outlining the tools and procedures to deliver our Cafe, market kitchen and Staffroom in store operations 

Working with and influencing central teams to drive strong relations, holding them to account where barriers are identified for stores, influencing future planning and simplifying and speeding up the way in which our concepts operate. 

This role requires regular communication of trading and operational changes to retail as well as the reporting of performance and key operational metrics on a weekly and periodic basis. Leading on key projects which maximise sales perfore and optimise margin and operating profit.

Some of your responsibilities will include:

• Improving the customer experience through Improving service time, colleague service levels and cleanliness

• Ensuring clearly defined customer journeys and labour guidance is in place to support

• Listen and respond to retail feedback and priorities actions to mitigate and support

• Regularly communicate updates (message to be tailored to audience) to central team on progress with priorities and actions needed from stakeholders

• Weekly reporting on key operational metrics including sales, service and operational compliance (wait times/customer contacts)

• Visiting and validating concepts within remit, creating action plans with store leadership teams

• Collaborating appropriately with all stakeholders to ensure delivery of consistently high operational standards

• Creating operational tools that detail step by step how processes should be carried out in each concept.

• Develop and sign  off all products operationally ahead of a launch through cooking, testing, trialling and work with stakeholders to support operational simplicity.

This position follows a hybrid model with a 4.5 day working week*.

Our teams work from our vibrant head office in Bradford for three days and remotely for a day and a half, Monday to Friday.

Hilmore House, our head office, offers convenient amenities, including a subsidised on-site restaurant, coffee shop, convenience and sample store, a prayer room, free parking, and frequent company wide events and promotions.

Applicants should live within a reasonable commuting distance of our office. 

We’ve built an incredibly diverse business, and we’re working hard to make sure we truly represent the communities we serve. One of the best things about working with so many different people is having the opportunity to listen, learn and connect with lots of different views, perspectives and beliefs. For this role, we’re looking for someone who has:

• Food-led, ideally  involved in foodservice operations and understands how to deliver for Customers

• Experience of maintaining great customer experience and service standards

• Experience working across all levels demonstrating great communication skills

• Innovative free thinker – finds better ways of executing tasks, an ability to see ‘the bigger picture’

• Flexibility to work both in office environment and then alongside colleagues in stores getting to root of our operation

• Ability to lead a team

• Tenacious approach – does not wilt in the face of setbacks, maintains positive approach

• Good attention to detail and drive to ensure completion of  tasks to a high standard, within agreed timelines

Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…

Some of the benefits you can expect as follows;

Keep up to date with our latest campaigns, project updates and opportunities to get to know us better by clicking here