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Online Merchandising Advisor

Work Level:
Work Level 2
Job Type:
Full Time Permanent
22 May 2022
About The Role

We are recruiting for an Online Merchandising Advisor to own and maintain product content and data across a given number of trading categories on the Morrisons.com websites, being responsible for the merchandising of our online product offer, providing customers with accurate product information and making it easy for them to navigate the website, whilst ensuring all our product content is accurate, up to date and legally compliant.

You'll be responsible for things like this in the role;

  • Manage and maintain all range changes and associated data changes across a range of up to/ circa 5000 SKU’s across a set of given categories, including item descriptions, sizes, UEP’s, images, associated attributes, back of pack content, any additional information and legal requirements that feed into the Morrisons.com website across all digital devices
  • Manage and maintain all substitutes & alternatives and tagging and associated taxonomy changes for those same SKU’s across those same given categories
  • Work in a team that has a wider responsibility of content for more than 28,000+ SKU’s and as such you will be required to carry out some tasks that apply to all or a larger amount of SKU’s
  • Conduct a daily store walk of your products, ensuring a regular sweep of category pages and site functionality, recording any necessary amendments and applying remedies and fixes to improve the customer journey
  • Support the wider team advisors peer group, taking responsibility for other categories as and when required to ensure the entire workload of the team is completed in a timely manner.
  • Support the manager and specialists in the overall management of webshop daily tasks and development of processes and ways of working and deputise as and when required.
  • Process online range changes, ensuring new items, delisted items and associated administrative changes are carried out in a timely manner and executed to a high standard so that our online offer is aligned perfectly to our in store offer
  • Process subs and alts, taxonomy and tagging changes ensuring changes are carried in a timely manner and executed to a high standard
  • Work with Brandbank and suppliers to ensure samples for images are delivered and processed on time, in line with the critical path, data is accurate and up to date and resolve any queries quickly
  • Ensure compliance with appropriate regulations and company standards is adhered to, in all range work in order to protect the reputation of the brand, mitigate fines/sanctions as a consequence of breaches and provide a great customer experience
  • Maintain search terms across your categories ensuring all terms deliver a clean and accurate return for the customer
  • Support the webshop specialist on the management of price and promotional changes across both your categories and other categories where required
  • Support and contribute ideas to any trial or development work that continuously improves our daily webshop processes and ways of working, that in turn enables us to deliver a more efficient and profitable model, be that through the operation within Hilmore or at the Customer Fulfilment Centre
About You

You’ll need skills and experience like this to be a success:

  • Knowledge and understanding of retail business and processes
  • Knowledge of online processes and web functionality
  • Knowledge of legal requirements and trading standards within a food online environment
  • Strong analytical skills and the ability to interpret complex data sets
  • Excellent IT skills with the ability to navigate websites across a variety of devices and understand their functionality
  • Excellent data management skills, particularly highly skilled in Microsoft Excel, SQL and database management with the ability to design/recommend process and systems changes
  • Experience of process and system development
  • Experience of data management
  • Experience of process and project management
  • Experience of website management and processes
  • Strong communication skills
  • Strong influencing skills
  • Excellent attention to detail
  • Strong project management skills
About The Company
Morrisons.com has experienced amazing growth. We’ve exceeded market share targets. We’re respected in our industry for our service and value. We’ve won a place in our customers’ hearts as a place they trust to buy their online groceries
Delivering online solutions that give our trademark warm welcome, provide the best user journeys and empower our customers to shop the way they want – that’s our rallying cry. We achieve this by blending our retail know-how with in-house skills that include service delivery, data capture, trading, platform optimisation, web design and digital communication.
100% focused on meeting the needs of our customers, we’re making Morrisons a genuine leader in online shopping. We’re growing our online business and building world-class e-commerce capabilities that will help to shape our future. If you can deliver an advantage at the heart of a dynamic team, we can offer you a variety of career routes.
Our aim to offer more of what matters extends to our employees too. Join us and you can expect to enjoy great career prospects and a very competitive pay and benefits package. In addition to an attractive salary, we offer a discount card for you and two for friends or family members giving you 15% off your shopping in Morrisons and 10% for family and friends. We also offer a highly competitive pension scheme, Life Assurance and more besides.

We are an equal opportunities employer and welcome applications from all sections of the community.

New Ways of Working

The wellbeing of our colleagues is really important to us and we want everyone to have a great home and work life balance. Because of this we've introduced a four day working week for all full time colleagues based at Hilmore House in Bradford.

You’ll be able to flex your working hours around the core hours of 10am-4pm, and can choose to do different hours each day as long as you’re covering these core hours. Each four day week will contain four average nine hour days.

We've also recognised the benefits of working across six days including Saturdays. To be more competitive and support our stores and sites more effectively, we now work over a six day operation, 

Monday to Saturday inclusive, and everyone in Hilmore House now works one Saturday in every four (or 13 a year), albeit Saturday will be a shorter working day of 6 hours.

Your non-working day will need to fit in with the business needs so more information about this and which day you'd take off will be discussed at your interview.