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Pharmacy Support Manager - North/Central

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Location:
Bradford
Department:
Pharmacy
Salary Details:
Competitive Pay & Benefits
Work Level:
Work Level 2
Job Type:
Full Time Permanent
03 Jun 2022
About The Role

We’ve got a fantastic opportunity for a Pharmacy Support Manager to join us working with the central and in-store Pharmacy teams. Reporting to the Pharmacy Area Manager, you will have every opportunity to lead and shape your Pharmacies and put them right at the heart of the store.


At Morrisons Pharmacy we take a holistic approach to healthy living. It's natural for us. With our focus on the freshness and goodness of our food, our in-store pharmacies are a logical step to helping customers look after themselves inside and out. We're making Britain healthier and you can help... not just by dispensing medicines and over-the-counter remedies, but also by answering customers' concerns about their health with consultations, diabetes checks, weight loss and smoking cessation advice. And who could be better placed to advise on a balanced diet and healthy eating?

 

ABOUT THE ROLE


Customer

  • Deliver a safe and attractive pharmacy service through the in-store pharmacy teams 

  • Ensure that customer concerns & complaints are dealt with through the appropriate procedures and rectified through the Central and in-store Pharmacy teams


Colleague

  • Assessing area training needs and assisting with Pharmacy colleague training & development

  • Supporting and developing relief pharmacists 

  • Maintaining skills and knowledge relating to professional, management and commercial matters

  • Provide a timely, friendly service to maintain a customer friendly environment by supporting a responsible and active sales culture within the department/cluster of stores


Operational

  • Providing specialist operational guidance to store, area, regional & the central team on professional matters and business development, capacity and capability development

  • Following policies and procedures to ensure compliance to the company security policy and ensuring that the client & company data confidentiality is maintained at all times

  • Adhere to policies and procedures to ensure Pharmacy department / cluster of stores are meeting professional & regulatory requirements, providing accurate & appropriate advice when supplying products or counselling

  • Provide Pharmacist cover in-store, maintaining day-to-day operation of individual Pharmacy departments when reasonably requested to by the Pharmacy Area Manager


Sales, Profit & Cash

  • Reinforce high professional standards, minimising waste by following correct selling & handling routines and maintain good stock control, whilst maintaining good standards of hygiene and cleanliness.


Key Relationships

  • Store teams (Store GMs, Area Managers & Regional Managers)

  • Pharmacy Superintendent

  • Pharmacy Area Managers (all)

  • Customer support centre

  • External Pharmacy bodies / suppliers

  • Healthcare bodies

About You

Knowledge

  • Be a registered Pharmacist

  • In depth knowledge of the company Policy & Procedures

  • Broad Knowledge of Morrisons cultural background and store

  • Broad knowledge of Food Retail and the healthcare market

  • Broad knowledge of Health & Safety good practise


Skills

  • Planning & organisational skills

  • Highly developed influencing, facilitation and communication skills

  • Full driving licence

  • General IT skills (MS Excel, Word, Powerpoint)


Experience

  • Experience working in a retail pharmacy (preferably Morrisons)

  • Experience of delivering through a virtual team (indirect & direct management) structure

About The Company

Wherever you are or want to be in your pharmacy career, a move to Morrisons Pharmacy is the perfect prescription for progress. With over 100 in-store pharmacies nationwide and 11 million customers visiting us every week, we're helping to make Britain healthier. We mean to be Britain's favourite in-store pharmacy, famous for service and our 'can-do' approach. That means we're offering more and more career opportunities at all levels, growing people, training and supporting them, and making a very serious investment in their success.

Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else.

At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

 
Here’s what we’re offering:

In return for your hard work, you’ll get a great pension, private healthcare (applicable roles), 15% colleague discount and 10% for 2 friends/family, money off at over 850 retailers with My Perks, and much more.

We are an equal opportunities employer and welcome applications from all sections of the community.