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Service Delivery Specialist

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Location:
Bradford
Department:
Technology
Work Level:
Work Level 3
Job Type:
Full Time Permanent
07 Jun 2022
About The Role

We’ve got an opportunity for a Service Delivery Technology Specialist to join our Retail Technology team, based at our support centre in Bradford. It's an exciting time to join this fast paced work environment.


You will work in an integral role supporting colleagues across the business. This role will involve working in a fast paced environment where you will be responsible for providing support on Technology solutions within our Stores and Petrol Filling stations.


To succeed in the role you will be expected to cover the following:

  • Service support with the ability to maintain SLAs
  • Drive and escalate breached incidents and problem records
  • Incident support & problem management
  • Take ownership of issues by coordinating across multiple suppliers to resolve
  • Stakeholder engagement, including external suppliers/contractors
  • Ownership of incident/issue updates to business teams and stores/sites
  • Provide clear direction to customers (colleagues)
  • Input into service ways of working with the Service Delivery Managers
  • Support the business, sometimes outside of the usual core working hours for which time off in lieu will be available
About You

To succeed in the role, you should have:


  • Good planning, prioritisation and decision making skills
  • Knowledge of Retail systems and operational processes to be able to provide credible advice & respond (highly desirable)
  • Awareness of technology (not essential to have a technology background as training will be provided)
  • The ability to understand customers requirements and respond to their feedback
  • The ability to deliver excellent customer service every day
  • The ability to build working relationships with stakeholders and suppliers
  • Strong communication skills
  • A dynamic and a ‘can do’ attitude
  • The ability to deliver under pressure and in situations of ambiguity
  • Good problem solving skills and ability to provide solutions
  • Commercial understanding
About The Company
We’re revolutionising our online journeys making our processes faster, simpler and smarter to provide an even better experience to millions of customers across the UK. We’re also reinventing our tech, opening new opportunities from mobile first to the cloud.
 
Our aim is to offer more of what matters, making rapid improvements across our diverse workforce of over 103,000.
 
We want all colleagues to be able to bring their best selves to work, you can expect to enjoy:
 
  • Unrivalled career prospects & attractive salary package
  • 15% off discount card for you and two family members/friends
  • 4 day working week
  • Competitive pension scheme
  • Life insurance
 
Sound like a great fit? Click apply to be immediately considered!

We are an equal opportunities employer and welcome applications from all walks of life.
 
In order to protect the interests of our customers, colleagues and the business, all successful candidates will be offered a role subject to reference checks. In some cases an enhanced security check is required, which may include an adverse credit, Basic Disclosure or Enhanced DBS check depending on the role. We instruct an authorised third party to carry out these checks on our behalf, therefore if you are successful we may share your name, email address and mobile phone number with them to start the process. Alternatively you may be asked to complete a form to obtain your personal information. If your role requires an enhanced check, you will be given more information at the relevant time. Please be assured that all personal data will be processed in line with our privacy policy.