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Service Transition Manager

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Location:
Bradford
Department:
Technology
Salary Details:
Competitive Salary & Excellent Benefits Package
Work Level:
Work Level 4
Job Type:
Full Time Permanent
28 Jan 2021
About The Role

An exciting modernisation and transformation journey is underway at Morrisons and our Technology teams are working together to improve how technology is used across our business as well as how we deliver it. A brand new role has been created in our Service Operations team and we’re looking for an experienced Service Transition Manager to lead and mature our Service Transition Management capability within Morrisons Enterprise Services. 

You'll be responsible for:

  • The management and oversight of a central pipeline of transition. 

  • Overseeing all services/products transitioning into support for our Enterprise Services department and our supplier base. 

  • The management of the transition process, ensuring that all parties follow agreed processes and engagement. 

  • The management of go live decisions, ensuring that service risks are understood and fully documented.

  • Acting as the main point of contact for suppliers and key stakeholders to enable successful management of transition activities. 

  • Budgeting and accounting for transition costs as well as the provision of estimated support costs associated with new products or services. 

  • Ensuring that the final delivery of each service transition meets the agreed customer and stakeholder requirements specified in the service design.

About You

You'll ideally have the following skills and experience:

  • Significant experience in driving Service Transition Management in a complex and fast paced environment previously. 

  • Able to build strong working relationships with 3rd party suppliers and key stakeholders across Morrisons. 

  • Able to manage and drive the performance of suppliers.

  • Experience of ServiceNow would be advantageous.

  • A self starter who is well organised and can manage their workload effectively. 

  • ITIL v3/4 foundation certified.

About The Company

Proud of our roots, Morrisons is a leading Yorkshire food retailer, serving 11 million customers across 500 stores a week. We’re also the UK’s second largest food manufacturer. Together, we make millions of products a year in our 18 manufacturing sites, allowing us to focus on what our customers want: good quality, fresh food and great value.  

Our people make Morrisons. We’re passionate about recognising diverse talent and building careers for our people. We’re forward-thinking and stay one step ahead in an ever-evolving industry, giving us exposure to creative initiatives which improve the offering to our customers.

In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

We pride ourselves on being a diverse and inclusive business and are committed to making Morrisons a brilliant place to work, harbouring an environment where our people can thrive. 

Treating all colleagues with respect and dignity is the Morrisons way - we celebrate individuality and love different perspectives. It’s what you bring to the table that matters.

New Ways of Working

The wellbeing of our colleagues is really important to us and we want everyone to have a great home and work life balance. Because of this we've introduced a four day working week for all full time colleagues based at our head office in Bradford.

You’ll be able to flex your working hours around the core hours of 10am-4pm, and can choose to do different hours each day as long as you’re covering these core hours. Each four day week will contain four average nine hour days.

To be more competitive and support our stores and sites more effectively, we now work over a six day operation, Monday to Saturday inclusive, and everyone in our head office now works one Saturday in every four (or 13 a year), albeit Saturday will be a shorter working day of 6 hours.

Your non-working day will need to fit in with the business needs so more information about this and which day you'd take off will be discussed at your interview.