Shared Services Advisor

We’ve got an exciting opportunity for a Shared Services Advisor to join our Customer Experience team, based at Hilmore House in Bradford.

You’ll play an integral role in supporting the delivery of payroll and you’ll be the first point of contact for People Managers for colleague queries. We are therefore looking for someone who can put the customer first in all aspects of their role.

Our teams benefit from working a ‘4 and a half day working week’, this hugely successful change to our working patterns has seen an enhancement in work life balance. We want you to always be ‘at your best’ so your half day off will be just that, we know that our teams work hard, so we want them to enjoy their 2.5 days off a week.

You’ll have the following responsibilities:

• Use a variety of systems to input, analyse and process people's information accurately.

• Provide advice on policies and procedures for all divisions in the business, including first line employee relations support. .

• Ensure accuracy of HR systems data through regular and scheduled data cleansing activities.

• Strong communication skills both written through the case management system and verbally through telephone calls into the People Helpdesk.

• Provide advice and support to the wider HR community on processes relating to HR systems.

• Participate in projects, providing support for improving business processes and procedures.

• Suggest ideas for continuous improvement.

Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…

Some of the benefits you can expect as follows;