Technology Analyst - Customer Systems (Commercial Applications)

As a Technology Analyst, you will be responsible for supporting day to day service delivery for applications and services managed by the Commercial Applications function, liaising with third party support teams, Technology teams, business users/areas and stores as required. You will also support progression and delivery of service improvements and new applications / project implementations in line with business requirements and Technology needs.

Accountabilities

• Working daily with support partners and business teams to ensure proper operation of applications and services within the Commercial Applications area.

• Supporting daily service stand ups and service reviews with internal stakeholders and external providers.

• Representing the Commercial Applications area at project and service transition meetings.

• Liaising with 1st, 2nd and 3rd line support, and relevant business areas, on incident investigation and resolution. 

• Liaising with support partners and business areas on change and problem management.

• Proactively supporting the development and implementation of service improvements within the Commercial Applications function in conjunction with support partners and key stakeholders.

• Supporting the progression of project work as part of the Commercial Applications function.

• Creating and maintaining technical/service documentation.

• Analysing performance and incident data to help identify recurrent issues and areas for improvement.

• Supporting the Nutmeg clothing business through driving forward Technology incident investigation/resolution, and new developments, in line with business requirements.

Character & Aptitude

• Is a driven individual with a keen desire to learn and support.

• Has a keen attention to detail and takes a comprehensive approach to tasks.

• Is unphased by interacting with individuals of all work levels.

• Has a strong awareness of the need to provide good service and to tailor communication to the relevant audience.

Experience and Skills

• A good grounding in IT.

• Experience working with customers/key stakeholders and providing customer service.

• Experience liaising with third party providers/support partners (desired).

• Knowledge of the ITIL framework and the governance this helps to provide in IT (desired).

Qualifications

• Preferably an IT-related or similar qualification.

Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…

Some of the benefits you can expect as follows;