HR Helpline Administrator

Are you passionate about helping others and have experience in HR or contact centre environments? Do you have a knack for solving problems and providing clear guidance? If so, we want you on our team!

We’re introducing a dedicated friendly and helpful HR telephone support team to assist colleagues and line managers with queries around HR policies, processes, and pay. This is an exciting opportunity to be part of a growing team that will evolve as we develop our systems.

Key Responsibilities:

• Offer prompt and accurate responses to queries, aiming for first-time resolution
• Provide expert advice and support to help colleagues with all their HR queries (e.g. policies, pay, benefits)
• Maintain confidentiality and ensure compliance with GDPR
• Guide, coach and support line managers with more complex queries (e.g. complaints, grievances, etc.) escalating where necessary
• Collaborate with shared services teams to manage queries from start to finish

What to Expect:

• Phone Line Focused: The role will start as phone line-based support but will evolve to include chat and helpdesk support as we develop our systems
• Working Hours: You’ll work across shifts from 7am to 6pm, Monday to Sunday, for a total of 37.5 hours per week 
• Pay: An annual pay rate of £25k - £26k (Depending on experience)
• Working arrangements: In the offices in Bradford, West Yorkshire 5 days per week

What We’re Looking For:

• Knowledge of HR policies and processes, with experience using People systems and data
• Familiarity with helpdesk tools, even if not specific to our systems
• Strong communication skills, with the ability to provide clear, actionable guidance
• Detail-oriented, with the ability to manage multiple queries and meet deadlines in a fast-paced environment
• Experience working on a helpline or in a contact centre

Why Join Us?

At Morrisons, we’re committed to creating a workplace where everyone feels valued. As an HR Administrator, you’ll play a crucial role in supporting our colleagues across the business, ensuring they have the help they need to thrive. If you’re ready to make a difference and join a team that values your expertise, apply today!

We're Foodmakers and Shopkeepers, and together, we make Morrisons. We’re the only UK retailer with our own manufacturing business spread across 18 sites, not to mention nearly 500 stores, so we’ve got plenty of opportunities for you to play your part. Whether you want to make the freshest food, sell it, or join us in our head office, we’d love to meet you…

Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…

Some of the benefits you can expect as follows;