Technology Specialist - Stores Service

About The Role

We’ve got an opportunity for a Service Delivery Technology Specialist to join our Retail Service Technology team, based at our support centre in Bradford. 

This role will involve working in a fast paced environment where you will be responsible for providing support for Technology within our retail and convenience sites.  You will work with the team proactively monitoring the service availability within Retail operations. The role requires you to gain a detailed understanding of the BAU operation and what can impact service. Stakeholder management skills are also important in this role.

Here at Morrisons you will do the following:

• Service support with the ability to maintain SLAs 

• Drive and escalate breached incidents and problem records 

• Incident support & problem management 

• Provide clear direction to support teams

• Take ownership of issues by coordinating across multiple suppliers to resolve 

• Identify issues and opportunities to improve processes and ways of working

• Enable the services to grow and mature

• Seek stakeholder engagement and build relationships with customers, suppliers and colleagues

• Ownership of incident/issue updates to business teams and sites 

• Provide clear communications to customers (colleagues) Input into service ways of working with the Service Delivery Managers 

• Support the business, sometimes outside of the usual core working hours for which time off in lieu will be available

• Ensure service transition is in place to safeguard BAU operations from adverse impact of  changes

• Manage and raise purchase orders 

• Manage and implement small projects

To succeed in the role, you should have:

• Good planning, prioritisation and decision making skills 

• Knowledge of Retail and convenience sites processes to be able to provide credible advice & respond (desirable) 

• Awareness of technology (not essential to have a technology background as training will be provided) 

• The ability to understand customers requirements and respond to their feedback 

• The ability to deliver excellent customer service every day 

• The ability to build relationships with stakeholders 

• Desire to identify inefficiencies and drive improvements taking personal pride in quality

• Strong communication skills 

• Tenacious and resilient with a  dynamic and a ‘can do’ attitude 

• The ability to deliver under pressure and in situations of ambiguity 

• Good problem solving skills and ability to provide solutions 

• Commercial understanding

Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…

Some of the benefits you can expect as follows;