Morrisons Head Office
Permanent / Full Time.
11 Jun 2023

About The Role

We’re looking for a Food Services Specialist to join Morrisons to help drive the performance and growth of a new venture, our Online Food Delivery service aka ‘The Final Mile’. In this role you’ll ensure this channel of business remains commercially viable across all Food Service formats, whilst operating as efficiently as possible and ensuring Morrisons brand guidelines and values are consistently met.


You’ll work within the Food Services team whilst managing cross-functionality between commercial, operational, supply chain and NPD, whilst also liaising closely with stores on key communications, all to determine the range we offer our customers. Managing a commercially viable P&L is essential in this role, having a clear plan, scaling it and ensuring it is delivered to agreed timescales.


As well as this, you’ll also manage the relationship of key accounts we hold in this space, such as Deliveroo, Just Eat and any other future partnerships, helping to deliver strong customer ratings with each brand.


Your specific responsibilities in this role will include:


● Delivery on agreed KPIs with each provider and ensuring Quality, Speed of Service and Price all align to Morrisons values

● Gathering customer insight working alongside CI team to ensure offer is relevant and targeting right customer groups

● Ensure all operating guidance allows colleagues to operate the offer in the most efficient way and with a focus on great quality

● Responsible for all retail engagement ensuring all colleagues are clear on their part in making this new business a success, being the first point of contact for field team on queries

● Listening and responding to colleague community and facebook feedback, providing advice and best practice

● Responsible for all operational guidance/how to guides

● Defining correct way for products to travel and in what packaging

Ensuring colleagues have all relevant equipment, tools and resource to deliver the offer

● Define the labour model required to deliver the service

● Ensure all relevant central stakeholders are clear on their part in operating the offer ie. tech, supply etc. and holding them to account for their delivery

● Work with partners to ensure Morrisons is marketed on their channels in the right way

● Work closely with the finance team to produce relevant and timely reporting to ensure the initiative is on track and profit maximised

● Drive performance through regular and user friendly reporting directed at retail

● Analyse competition and generating ideas to drive sales on a continual basis

● Work alongside marketing and commercial to ensure volume is driven through price, offer and relevant promotions

● Agree sales targets weekly with finance and commercial times to drive relevant supply of goods


The key relationships you’ll maintain include:

Food Service Buyers, Food Service operators, Food Service Field Team, Retail Support team, Supply Chain, Finance, Marketing, Delivery Partners, Wholesale, Product Developers

About You

So you can hit the ground running in this role, we’ll ideally want you to have the following experience and skills:


● Understanding of food-led foodservice and hospitality operations and how to positively influence foodservice profit and Loss

● Ability to work on own initiative

● Outstanding communication, collaborative working, internal and external relationship building and engagement skills across all levels

● Good commercial acumen

● Effective planning and time management

● Problem solving and innovative thinking

● Ability to work as a team and share best practice

● Experience of maintaining great customer experience and service standards

● Management experience in a Customer facing environment

● Stakeholder Management

About the team

About Us Description:
At Morrisons, we're the single biggest food manufacturer in the UK, and the only retailer to operate our own processing sites. Which means we're not just responsible for keeping our shelves stocked - we need to stock our manufacturing sites, too.

As a true one-of-a-kind business, we curate, arrange and buy everything from raw materials like flour and meat to the products our customers pop in for every day. We negotiate prices and make sure we're able to sell as much as we can. We look at product packaging and quality to help us decide where products will sit in our stores. And when you remember that each category is worth a percentage of our overall £12billion turnover from supermarket sales alone, the impact of each buying team is huge.

We work in embedded business teams, so our Buyers sit with their supply chain, finance and technical counterparts, working alongside each other to make decisions and take action quickly. We even have joint targets so that we're unified in our mission to serve our customers.

About The Company

Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…

Some of the benefits you can expect as follows;

  • 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family member
  • Annual bonus scheme

  • Generous holiday entitlement

  • Four day working week with flexible working hours

  • Company pension contributions

  • Private healthcare

  • Perks with over 850 retailers

  • Free parking onsite
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